ENTRY: mf-tpl-100 · field-patterns
Graduate support from pure cost center to services revenue path: warranty and license renewals, billable work, enforcement, portal value. Foundation of process and metrics first; then charge for real value.
{
"context": "Support only absorbs cost. Renewals ad-hoc. No billable path. Leadership sees a black hole.",
"branch": "revenue-path",
"resolution": "Renewal role, billable menu, warranty enforcement, metrics. Services treated as a unit that can earn.",
"log_row": "rev-center-v1,renewals,billable,enforce,ok"
}