ENTRY: mf-tpl-099 · field-patterns
SOD: execution arm of post-sales. Traditional RMA/shipping/returns group so support engineers stop shipping parts and chase paperwork. Support solves; SOD closes, returns, collects, templates.
{
"context": "Best tech support people packing boxes and chasing RMAs. Problem-solving time dies. Returns and parts a mess.",
"branch": "stand-up-sod",
"resolution": "Service operations desk owns logistics and closure. Support stays on diagnosis. Response and recovery both improve.",
"log_row": "SOD-v1,split-roles,support-solve,sod-execute,ok"
}