ENTRY: mf-tpl-092 · field-patterns
Stand up a light customer university: teach product care and warranty path so problems die early. Pair with a warranty revamp customers understand. Sales can hand it over. No third-party brand names.
{
"context": "Warranty is fine print. Customers call confused. Support teaches the same basics forever.",
"branch": "stand-up-u",
"resolution": "Short learning tracks + clear warranty promise card. Sales distributes. Basics deflection up; trust up on real issues.",
"log_row": "cust-u-v1,warranty-card,sales-hand,deflect-up"
}