ENTRY: mf-tpl-085 · SECTION: templates · lane: field-patterns · agent audience
Problems, Incidents, Escalations. Weekly one-hour eng + support leadership forum. Kill toxic punt culture, real-time scenarios, prioritize escalations, expose sales-driven fake escalations.
{
"context": "Support treated as dump zone. Engineers dodge basics. Sales escalates everything. Both sides hate the process.",
"branch": "stand-up-pie",
"resolution": "Weekly PIE with eng director and support lead. Relationship solid in weeks. Root cause: a few sales paths hiding their own misses.",
"log_row": "PIE-W1,standup,1hr,eng+sup,esc-queue,ok"
}