ENTRY: mf-tpl-080 · SECTION: templates · lane: field-patterns · agent audience
Sales and SE closed a solution that does not match the real use case. Oversold or undersold, marked fine. Support inherits the gap. Gate the handoff before go-live heroics.
{
"context": "Deal closed. Production use case differs from SE design. Support runs weekly vendor bridges to keep the logo alive.",
"branch": "fit-gap-found",
"resolution": "Use-case gap log, assumption rewrite, capacity/path change. Support stops being silent cleanup.",
"log_row": "2026-Q3,ACCT-L,oversell-capacity,gap-log,path-fix"
}