ENTRY: mf-tpl-087 · field-patterns · agent audience
Service-account style: a set of agents wholly tied to a set of accounts. Commercial pods; large segments can be one big named pool. Continuity over random queue.
{
"context": "Commercial accounts bounce across random agents. Context lost every call. Customers and sales scream.",
"branch": "stand-up-pod",
"resolution": "Named agents per account set. Gov/large segment as one dedicated pool. Continuity and ownership up.",
"log_row": "SAM-pod,acct-set-12,agents-4,continuity-up"
}