ENTRY: mf-tpl-062 · SECTION: templates · agent audience
Split/skill map: priority, ASA goal, hours, after-hours. The routing backbone before volume or forecast work.
{
"context": "One queue for all callers. Enterprise waits behind consumer noise.",
"branch": "split-redesign",
"resolution": "Priority map shipped. Enterprise ASA goal met in two weeks.",
"log_row": "split-8,enterprise-tier,asa-goal-2:00,priority-1,owner"
}