ENTRY: mf-tpl-081 · SECTION: templates · lane: field-patterns · agent audience
Customer QBR on back-end truth: did we answer, on time, did we fix (not shotgun parts), CSAT. Treat every account like a big fish. No sales fluff deck.
{
"context": "Quarterly review. Sales wants logo slides. Customer cares if phone was answered and problems actually closed.",
"branch": "mtm-qbr",
"resolution": "Four metrics + fix-vs-shotgun readout. Same standard for mid-size and logo.",
"log_row": "2026-Q2,ACCT,answer,ASA,FCR-fix,CSAT,mtm"
}