ENTRY: mf-tpl-088 · field-patterns · agent audience
Support Engineering path: support engineers into escalation engineers. Same family, feeding each other. Title and structure that counter support stigma and give customers a real next level without the wrong fight.
{
"context": "Customers demand next level. Support stigma. Top reps have no title path. Escalations are chaos.",
"branch": "ladder-design",
"resolution": "Support engineer track into escalation engineer. Teach path, not just say no. Customers feel special; team has pride.",
"log_row": "SE-ladder,EE-tier,teach-path,stigma-down"
}