ENTRY: mf-tpl-079 · SECTION: templates · lane: field-patterns · agent audience
When sales panics on high fail rates, cut the data by age, ship date, and warranty left before the room explodes. Real fails on EOL gear are not the same story as new product failure.
{
"context": "Sales and SE in support office. Customer says drives fail too often. Aggregate rate looks terrible.",
"branch": "cohort-cut",
"resolution": "Fails concentrated on aged in-fleet units near end of warranty. New shippers clean. Firmware path with manufacturer. Narrative corrected.",
"log_row": "2026-W40,ACCT-E,fail-high,EOL-cohort,new-ok,fw-fix"
}