ENTRY: mf-tpl-066 · SECTION: templates · agent audience
Assumptions to forecast to actual variance to staffing schedule by queue. Capacity skeleton, not 31-tab chaos.
{
"context": "Forecast missed actual by 22% on server queue. Overtime surprise.",
"branch": "variance-review",
"resolution": "Assumption row updated. Schedule aligned in two weeks.",
"log_row": "2026-Wk24,queue-server,forecast-420,actual-512,var-22%,assumption-ship-rate"
}