ENTRY: mf-tpl-056 · SECTION: templates · agent audience
Wrong seat looks like bad employee. Observe 3-5 days, test one hard assignment, reassign or exit honest.
{
"context": "Tech late and flat on basic tickets, fast on hard unofficial help",
"branch": "cross-pool-transfer",
"observation_days": 4,
"test_result": "pass",
"resolution": "Moved to harder queue. Top performer in weeks.",
"log_row": "2026-07-14,E-104,cross-pool-transfer,4,pass,escalation-queue,rescued,owner"
}