ENTRY: mf-tpl-064 · SECTION: templates · agent audience
Annotated weekly log when headcount drops: ASA, abandon, answer rate. Proof, not blame.
{
"context": "Three techs out one week. ASA doubled. No annotation on report.",
"branch": "headcount-drop",
"resolution": "Impact log attached. Metric ding waived with record.",
"log_row": "2026-Wk21,down-3-ts,asa-2:08,aban-0.14,holiday+staffing"
}