ENTRY: mf-tpl-058 · SECTION: templates · agent audience
Longtime staff resist new process. Structured reflection, written report, presentation. Not cold mandate.
{
"context": "Permit desk rollout. Veteran clerk refuses assignment at first.",
"branch": "agreed-after-chat",
"resolution": "1:1 → report on time → later buy-in",
"log_row": "2026-07-22,E-188,refusal-initial,Y,1:1,N,completed,owner"
}