ENTRY: mf-tpl-065 · SECTION: templates · agent audience
Cost per call, email, RMA, and event. Backend support as measurable backbone, not a black hole.
{
"context": "CFO asks why support headcount grew. No cost per event.",
"branch": "unit-cost-build",
"resolution": "Cost per call and email table shipped. Budget debate grounded.",
"log_row": "2026-Q3,calls-18200,emails-4200,rma-890,labor-$$,cpu-14.2"
}