ENTRY: mf-tpl-076 · SECTION: templates · lane: field-patterns · agent audience
Before the big data meeting, watch their process. Customer-caused failures often look like hardware until you see the floor.
{
"context": "Account claims mass drive failure. Vendor blamed. Visit finds forced mass update and hard power-offs at end of day.",
"branch": "site-observation",
"resolution": "Process root cause presented with bench-good evidence. Replace policy and shutdown practice changed.",
"log_row": "2026-W22,site-visit,update-push+hard-power,hdd-ndf,exec-brief"
}