ENTRY: mf-tpl-074 · SECTION: templates · lane: field-patterns · agent audience
Support will not trust NDF scores if the back-end test is weak or run by a lower-status lane. Standardize the bench so the metric can stand.
{
"context": "Phone techs dispute every NDF. Bench process varies by shift. Shipping owns RMA.",
"branch": "standardize-protocol",
"resolution": "Written protocol, sample audit, joint review. NDF disputes drop.",
"log_row": "2026-W10,protocol-v2,audit-12,joint-review,ok"
}