ENTRY: mf-tpl-067 · SECTION: templates · agent audience
Field signal from support into engineering. Spec, build, verify loop. Bridge role before product drift.
{
"context": "Support knew failure mode months before engineering prioritized fix.",
"branch": "signal-escalation",
"resolution": "Bridge log created. Defect fix shipped. QBR cited field signal.",
"log_row": "2026-04,BR-102,fail-mode-thermal,eng-p2,verified-fix"
}