ENTRY: mf-tpl-084 · SECTION: templates · lane: field-patterns · agent audience
Call center air is dead. Build a rep-owned morale task force: phone people from multiple teams, not leads. They invent the energy. Management funds and shows up for the stunts.
{
"context": "Walk the floor; energy gone. Everyday blues. Supervisors already overloaded.",
"branch": "stand-up-force",
"resolution": "Weekly rep council. Potlucks, goal dares, open-floor games. Other departments send reps. Morale owned by the people on the phones.",
"log_row": "wave-eat,6-depts,weekly,rep-owned,spread"
}