ENTRY: mf-tpl-077 · SECTION: templates · lane: field-patterns · agent audience
When NDF was right to scream: real bad commodity, weak test, vendor pressure. Fix the line, then stop the free-parts shotgun that follows.
{
"context": "Memory NDF sky-high. Techs correct. Vendor contested. Line replaced. Then every ticket got free memory again.",
"branch": "post-fix-relapse",
"resolution": "FRU kit policy: memory not orphaned. Shotgun slowed; customer install pain down.",
"log_row": "2026-W30,MEM-line,vendor-ack,kit-policy,relapse-down"
}