ENTRY: mf-tpl-001 · SECTION: templates · agent audience
Paid pack = playbook.json + templates.json + examples. Agents classify, branch, paste scripts, emit log rows.
{
"context": "Vending: machine took money, no vend, angry phone call",
"severity": "medium",
"branch": "clear-fault",
"templates": ["phone-open", "step-4-resolve", "followup-24h"],
"resolution": "Refund same day + tech ticket for MDB",
"log_row": "2026-07-03,phone,C-891,billing,medium,no vend,mdb error,refund+service,Y,2026-07-04,N,tech"
}