{ "catalog": "mf-nwb-001", "title": "Materials Factory", "host": "https://NWB-Vending.com", "base_path": "/2nd-pages/materials-factory/", "protocol": "x402", "network": "base", "health": "/__x402/health", "audience": "agent", "entry_count": 101, "job_spine": { "description": "Small-business job lifecycle for Treasure Valley-style ops. Fetch chain in order; attach extensions by anchor.", "chain": [ "mf-tpl-004", "mf-tpl-006", "mf-tpl-014", "mf-tpl-010", "mf-tpl-011", "mf-tpl-012", "mf-tpl-013", "mf-tpl-009", "mf-tpl-007", "mf-tpl-008", "mf-tpl-015" ], "ops_overlay": "mf-tpl-005", "complaint_route": "mf-tpl-001", "tools": [ "mf-tool-001", "mf-tool-002", "mf-tool-003" ], "extensions": [ "mf-tpl-016", "mf-tpl-017", "mf-tpl-018", "mf-tpl-019", "mf-tpl-020", "mf-tpl-021", "mf-tpl-022", "mf-tpl-023", "mf-tpl-024", "mf-tpl-025", "mf-tpl-026", "mf-tpl-027", "mf-tpl-028", "mf-tpl-029", "mf-tpl-030", "mf-tpl-031", "mf-tpl-032", "mf-tpl-033", "mf-tpl-034", "mf-tpl-035", "mf-tpl-036", "mf-tpl-037", "mf-tpl-038", "mf-tpl-039", "mf-tpl-040", "mf-tpl-041", "mf-tpl-042", "mf-tpl-043", "mf-tpl-044", "mf-tpl-045", "mf-tpl-046", "mf-tpl-047", "mf-tpl-048", "mf-tpl-049", "mf-tpl-050", "mf-tpl-051", "mf-tpl-052", "mf-tpl-053", "mf-tpl-054", "mf-tpl-055" ], "extension_clusters": [ { "id": "quote_accept", "label": "Quote accepted, pre-production", "anchor": "mf-tpl-006", "artifacts": [ "mf-tpl-016", "mf-tpl-022", "mf-tpl-028", "mf-tpl-029", "mf-tpl-046", "mf-tpl-047", "mf-tpl-055" ] }, { "id": "kickoff_production", "label": "Kickoff and floor", "anchor": "mf-tpl-010", "artifacts": [ "mf-tpl-017", "mf-tpl-026", "mf-tpl-033", "mf-tpl-034", "mf-tpl-042", "mf-tpl-043" ] }, { "id": "active_job", "label": "Job in flight", "anchor": "mf-tpl-013", "artifacts": [ "mf-tpl-021", "mf-tpl-030", "mf-tpl-038", "mf-tpl-025", "mf-tpl-041", "mf-tpl-049" ] }, { "id": "delivery_install", "label": "Delivery and install", "anchor": "mf-tpl-007", "artifacts": [ "mf-tpl-035", "mf-tpl-036", "mf-tpl-037", "mf-tpl-050", "mf-tpl-052" ] }, { "id": "close_growth", "label": "Close and growth", "anchor": "mf-tpl-015", "artifacts": [ "mf-tpl-018", "mf-tpl-019", "mf-tpl-031", "mf-tpl-054", "mf-tpl-024", "mf-tpl-045" ] }, { "id": "support_escalation", "label": "Support and escalation", "anchor": "mf-tpl-001", "artifacts": [ "mf-tpl-020", "mf-tpl-032", "mf-tpl-044", "mf-tpl-040", "mf-tpl-039" ] }, { "id": "client_account", "label": "Client and account", "anchor": "mf-tpl-004", "artifacts": [ "mf-tpl-023", "mf-tpl-027", "mf-tpl-051", "mf-tpl-048" ] }, { "id": "events_terms", "label": "Events and hard deadlines", "anchor": "mf-tpl-021", "artifacts": [ "mf-tpl-053" ] } ], "extension_index": [ { "id": "mf-tpl-016", "anchor": "mf-tpl-010", "cluster": "quote_accept", "fetch_when": "Deposit missing after accept" }, { "id": "mf-tpl-017", "anchor": "mf-tpl-011", "cluster": "kickoff_production", "fetch_when": "Proof approved, hand to floor" }, { "id": "mf-tpl-018", "anchor": "mf-tpl-014", "cluster": "close_growth", "fetch_when": "Lead dead: ghost, price, timing" }, { "id": "mf-tpl-019", "anchor": "mf-tpl-015", "cluster": "close_growth", "fetch_when": "Happy close, light referral ask" }, { "id": "mf-tpl-020", "anchor": "mf-tpl-001", "cluster": "support_escalation", "fetch_when": "Support question, not full complaint" }, { "id": "mf-tpl-021", "anchor": "mf-tpl-013", "cluster": "active_job", "fetch_when": "Rush fee and hard proof windows" }, { "id": "mf-tpl-022", "anchor": "mf-tpl-004", "cluster": "quote_accept", "fetch_when": "Vague lead needs phone qualify" }, { "id": "mf-tpl-023", "anchor": "mf-tpl-004", "cluster": "client_account", "fetch_when": "Wrong fit: refer out polite" }, { "id": "mf-tpl-024", "anchor": "mf-tpl-006", "cluster": "close_growth", "fetch_when": "Repeat client reorder path" }, { "id": "mf-tpl-025", "anchor": "mf-tpl-009", "cluster": "active_job", "fetch_when": "Sub late or QC fail" }, { "id": "mf-tpl-026", "anchor": "mf-tpl-017", "cluster": "kickoff_production", "fetch_when": "Internal QC fail before ship" }, { "id": "mf-tpl-027", "anchor": "mf-tpl-010", "cluster": "client_account", "fetch_when": "First job, not repeat" }, { "id": "mf-tpl-028", "anchor": "mf-tpl-006", "cluster": "quote_accept", "fetch_when": "Revise quote scope or price" }, { "id": "mf-tpl-029", "anchor": "mf-tpl-008", "cluster": "quote_accept", "fetch_when": "Partial payment plan" }, { "id": "mf-tpl-030", "anchor": "mf-tpl-013", "cluster": "active_job", "fetch_when": "Client or internal pause" }, { "id": "mf-tpl-031", "anchor": "mf-tpl-007", "cluster": "close_growth", "fetch_when": "Light NPS after delivery" }, { "id": "mf-tpl-032", "anchor": "mf-tpl-001", "cluster": "support_escalation", "fetch_when": "After-hours message triage" }, { "id": "mf-tpl-033", "anchor": "mf-tpl-005", "cluster": "kickoff_production", "fetch_when": "Reprioritize queue internal" }, { "id": "mf-tpl-034", "anchor": "mf-tpl-011", "cluster": "kickoff_production", "fetch_when": "Missing logo or file" }, { "id": "mf-tpl-035", "anchor": "mf-tpl-007", "cluster": "delivery_install", "fetch_when": "Will-call pickup ready" }, { "id": "mf-tpl-036", "anchor": "mf-tpl-007", "cluster": "delivery_install", "fetch_when": "Install schedule and access" }, { "id": "mf-tpl-037", "anchor": "mf-tpl-007", "cluster": "delivery_install", "fetch_when": "Tracking and carrier delay" }, { "id": "mf-tpl-038", "anchor": "mf-tpl-013", "cluster": "active_job", "fetch_when": "Mid-job photo for anxious client" }, { "id": "mf-tpl-039", "anchor": "mf-tpl-001", "cluster": "support_escalation", "fetch_when": "Courtesy credit, not full refund fight" }, { "id": "mf-tpl-040", "anchor": "mf-tpl-008", "cluster": "support_escalation", "fetch_when": "Cancel or refund policy branch" }, { "id": "mf-tpl-041", "anchor": "mf-tpl-010", "cluster": "active_job", "fetch_when": "COI before install" }, { "id": "mf-tpl-042", "anchor": "mf-tpl-011", "cluster": "kickoff_production", "fetch_when": "Design rev before proof" }, { "id": "mf-tpl-043", "anchor": "mf-tpl-011", "cluster": "kickoff_production", "fetch_when": "Physical sample approve" }, { "id": "mf-tpl-044", "anchor": "mf-tpl-007", "cluster": "support_escalation", "fetch_when": "Damage in transit" }, { "id": "mf-tpl-045", "anchor": "mf-tpl-006", "cluster": "close_growth", "fetch_when": "Retainer client monthly touch" }, { "id": "mf-tpl-046", "anchor": "mf-tpl-008", "cluster": "quote_accept", "fetch_when": "Net terms application" }, { "id": "mf-tpl-047", "anchor": "mf-tpl-006", "cluster": "quote_accept", "fetch_when": "Honest lead time on quote" }, { "id": "mf-tpl-048", "anchor": "mf-tpl-007", "cluster": "client_account", "fetch_when": "Multi-site one brand" }, { "id": "mf-tpl-049", "anchor": "mf-tpl-036", "cluster": "active_job", "fetch_when": "Permit hold before install" }, { "id": "mf-tpl-050", "anchor": "mf-tpl-036", "cluster": "delivery_install", "fetch_when": "Outdoor install weather delay" }, { "id": "mf-tpl-051", "anchor": "mf-tpl-004", "cluster": "client_account", "fetch_when": "Contact left company" }, { "id": "mf-tpl-052", "anchor": "mf-tpl-007", "cluster": "delivery_install", "fetch_when": "Finished goods storage hold" }, { "id": "mf-tpl-053", "anchor": "mf-tpl-021", "cluster": "events_terms", "fetch_when": "Hard event or trade show date" }, { "id": "mf-tpl-054", "anchor": "mf-tpl-015", "cluster": "close_growth", "fetch_when": "Portfolio photo permission" }, { "id": "mf-tpl-055", "anchor": "mf-tpl-006", "cluster": "quote_accept", "fetch_when": "Tax exempt cert on file" } ] }, "entries": [ { "id": "mf-train-001", "section": "training", "title": "LLM API Bootcamp", "price": "$0.08", "teaser": "training/llm-api-bootcamp/", "full": "training/llm-api-bootcamp/full/", "primary": "playbook.json", "not_for": "Job spine comms packs or rubrics — use templates/tools after bootcamp if needed.", "pairs_with": [ "mf-tool-002", "mf-tool-001" ], "trigger_phrases": [ "How do I call an LLM API?", "Need LLM API bootcamp pack" ], "agent_signal_version": "1.2" }, { "id": "mf-tool-001", "section": "tools", "title": "Should I Automate This?", "price": "$0.05", "teaser": "tools/should-i-automate/", "full": "tools/should-i-automate/full/", "primary": "rules.json", "description": "Deterministic rubric: should this task stay manual, use a template, gather data, or automate? Built for ops-heavy small business.", "tags": [ "automation", "decision-rubric", "small-business", "vending" ], "use_when": "Operator asks whether to buy software, automate a task, or keep a manual habit.", "not_for": "Routing a specific email draft (mf-tool-002) or saying no to scope creep (mf-tool-003).", "pairs_with": [ "mf-tpl-001", "mf-tpl-004" ], "trigger_phrases": [ "Operator asks whether to buy software, automate a task, or keep a manual habit.", "Need playbook: Should I Automate This?" ], "agent_signal_version": "1.2" }, { "id": "mf-tool-002", "section": "tools", "title": "AI Task Fit", "price": "$0.05", "teaser": "tools/ai-task-fit/", "full": "tools/ai-task-fit/full/", "primary": "rules.json", "description": "Route tasks to AI draft, human-only, or template path. Pairs with job spine comms packs.", "tags": [ "ai-routing", "task-fit", "human-in-loop" ], "use_when": "Deciding if AI should draft, classify, or stay out of a task entirely.", "not_for": "Buy/build automation decision (mf-tool-001) or CO boundary (mf-tool-003).", "pairs_with": [ "mf-tool-001", "mf-train-001", "mf-tpl-001", "mf-tpl-004" ], "trigger_phrases": [ "Deciding if AI should draft, classify, or stay out of a task entirely.", "Need playbook: AI Task Fit" ], "agent_signal_version": "1.2" }, { "id": "mf-tool-003", "section": "tools", "title": "Scope Creep / Say-No", "price": "$0.05", "teaser": "tools/scope-creep-say-no/", "full": "tools/scope-creep-say-no/full/", "primary": "rules.json", "description": "Say-no and CO routing rubric for scope creep. Cross-links mf-tpl-012 and quote gate.", "tags": [ "scope", "boundaries", "change-order" ], "use_when": "Client asks for free extra scope, rush without fee, or work outside signed quote.", "not_for": "Automation fit (mf-tool-001) or AI draft routing (mf-tool-002).", "pairs_with": [ "mf-tpl-004", "mf-tpl-001", "mf-tool-001", "mf-tool-002" ], "trigger_phrases": [ "Client asks for free extra scope, rush without fee, or work outside signed quote.", "Need playbook: Scope Creep / Say-No" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-001", "section": "templates", "title": "Customer Complaint Recovery", "price": "$0.08", "teaser": "templates/complaint-recovery-playbook/", "full": "templates/complaint-recovery-playbook/full/", "primary": "playbook.json", "description": "Complaint recovery spine route: severity branches, templates, log rows. Use before treating anger as new intake.", "tags": [ "complaint", "recovery", "reputation" ], "use_when": "Existing customer is angry, threatening reviews, or reporting a failure on delivered work.", "spine_role": "complaint_route", "not_for": "New lead intake (mf-tpl-004) or light warranty FAQ (mf-tpl-020).", "pairs_with": [ "mf-tool-001", "mf-tool-003" ], "trigger_phrases": [ "Existing customer is angry, threatening reviews, or reporting a failure on delivered work.", "Need playbook: Customer Complaint Recovery Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-002", "section": "templates", "title": "Rapid Employee Onboarding", "price": "$0.08", "teaser": "templates/employee-onboarding-kit/", "full": "templates/employee-onboarding-kit/full/", "primary": "playbook.json", "description": "Rapid onboarding by role: templates, buddy, Day 7/30 checkpoints. HR adjacent to job spine.", "tags": [ "hiring", "onboarding", "hr" ], "use_when": "New hire Day 0 through Day 30 for floor, driver, or office role.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-001", "mf-tool-001" ], "trigger_phrases": [ "New hire Day 0 through Day 30 for floor, driver, or office role.", "Need playbook: Rapid Employee Onboarding Kit" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-003", "section": "templates", "title": "Hiring Character Gauge", "price": "$0.08", "teaser": "templates/hiring-character-gauge/", "full": "templates/hiring-character-gauge/full/", "primary": "playbook.json", "description": "Three-question character gauge with scored examples. Routes hires to mf-tpl-002 onboarding.", "tags": [ "hiring", "interview", "character" ], "use_when": "Interview finishers and hire/pass decision on character, not just skills.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-002", "mf-tpl-001" ], "trigger_phrases": [ "Interview finishers and hire/pass decision on character, not just skills.", "Need playbook: Hiring Character Gauge" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-004", "section": "templates", "title": "Client Intake Playbook", "price": "$0.08", "teaser": "templates/client-intake-playbook/", "full": "templates/client-intake-playbook/full/", "primary": "playbook.json", "apply": "classify → first touch → qualify → log", "description": "Job spine entry: classify intake, first touch within SLA, qualify before mf-tpl-006 quote.", "tags": [ "intake", "lead", "qualify" ], "use_when": "First contact from unknown lead: form, email, DM, or call. Not complaint recovery.", "spine_role": "chain_start", "not_for": "Angry existing customer (mf-tpl-001) or sending a quote (mf-tpl-006).", "pairs_with": [ "mf-tpl-001", "mf-tool-002", "mf-tool-001", "mf-tpl-006", "mf-tpl-005" ], "trigger_phrases": [ "First contact from unknown lead: form, email, DM, or call. Not complaint recovery.", "Need playbook: Client Intake Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-005", "section": "templates", "title": "Weekly 15-Min Ops Review", "price": "$0.08", "teaser": "templates/weekly-ops-review/", "full": "templates/weekly-ops-review/full/", "primary": "playbook.json", "description": "15-minute ops overlay for spine. Five blocks, variants, cross-links payment and queue packs.", "tags": [ "ops", "weekly-review", "overlay" ], "use_when": "Weekly owner or lead ops ritual: money, queue, people, one improvement.", "spine_role": "ops_overlay", "not_for": "Single client thread — use spine packs for one job.", "pairs_with": [ "mf-tpl-004", "mf-tool-003", "mf-tpl-001", "mf-tool-002", "mf-tool-001" ], "trigger_phrases": [ "Weekly owner or lead ops ritual: money, queue, people, one improvement.", "Need playbook: Weekly 15-Min Ops Review" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-006", "section": "templates", "title": "Quote / Estimate Gate", "price": "$0.08", "teaser": "templates/quote-estimate-gate/", "full": "templates/quote-estimate-gate/full/", "primary": "playbook.json", "apply": "gate → branch → quote + terms", "description": "Quote gate: branches for rush, repeat, partial scope. Chains from mf-tpl-004 intake.", "tags": [ "quote", "estimate", "pricing" ], "use_when": "Scope is clear enough to price: custom quote or estimate gate before send.", "spine_role": "chain", "not_for": "Following up silent quote (mf-tpl-014) or revising sent quote (mf-tpl-028).", "pairs_with": [ "mf-tpl-004", "mf-tpl-010", "mf-tpl-007", "mf-tpl-008", "mf-tool-003", "mf-tpl-001" ], "trigger_phrases": [ "Scope is clear enough to price: custom quote or estimate gate before send.", "Need playbook: Quote / Estimate Gate" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-007", "section": "templates", "title": "Delivery + Handoff", "price": "$0.08", "teaser": "templates/delivery-handoff/", "full": "templates/delivery-handoff/full/", "primary": "playbook.json", "description": "Delivery and handoff templates with unpaid hold and issue branches. Precedes mf-tpl-015 close.", "tags": [ "delivery", "handoff", "fulfillment" ], "use_when": "Job ready to leave shop: notify, handoff, confirm receipt, unpaid hold.", "spine_role": "chain", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-006", "mf-tpl-008", "mf-tpl-001", "mf-tool-003", "mf-tpl-005", "mf-tpl-009" ], "trigger_phrases": [ "Job ready to leave shop: notify, handoff, confirm receipt, unpaid hold.", "Need playbook: Delivery + Handoff" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-008", "section": "templates", "title": "Invoice + Payment Chase", "price": "$0.08", "teaser": "templates/invoice-payment-chase/", "full": "templates/invoice-payment-chase/full/", "primary": "playbook.json", "description": "Invoice and payment chase sequence. Pairs mf-tpl-005 money block and mf-tpl-029 plans.", "tags": [ "invoice", "payment", "collections" ], "use_when": "Invoice sent: chase calendar day 3, 7, 14 and partial payment states.", "spine_role": "chain", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-006", "mf-tpl-007", "mf-tpl-005", "mf-tpl-001", "mf-tpl-015" ], "trigger_phrases": [ "Invoice sent: chase calendar day 3, 7, 14 and partial payment states.", "Need playbook: Invoice + Payment Chase" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-009", "section": "templates", "title": "Vendor Issue Playbook", "price": "$0.08", "teaser": "templates/vendor-issue/", "full": "templates/vendor-issue/full/", "primary": "playbook.json", "description": "Vendor issue playbook with client delay scripts. Mid-spine between production and delivery.", "tags": [ "vendor", "supply", "delay" ], "use_when": "Vendor late, wrong, short, or damaged: internal chase plus honest client plan.", "spine_role": "chain", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-005", "mf-tpl-007", "mf-tpl-006", "mf-tpl-013" ], "trigger_phrases": [ "Vendor late, wrong, short, or damaged: internal chase plus honest client plan.", "Need playbook: Vendor Issue Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-010", "section": "templates", "title": "Project Kickoff Checklist", "price": "$0.08", "teaser": "templates/project-kickoff/", "full": "templates/project-kickoff/full/", "primary": "playbook.json", "description": "Post-accept kickoff checklist. Bridges quote win to proof and production handoffs.", "tags": [ "kickoff", "deposit", "schedule" ], "use_when": "Quote accepted: deposit, schedule, proof path, kickoff email.", "spine_role": "chain", "not_for": "Pre-accept quote work (mf-tpl-006) or proof round (mf-tpl-011).", "pairs_with": [ "mf-tpl-006", "mf-tpl-008", "mf-tpl-007", "mf-tool-003", "mf-tpl-005", "mf-tpl-014" ], "trigger_phrases": [ "Quote accepted: deposit, schedule, proof path, kickoff email.", "Need playbook: Project Kickoff Checklist" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-011", "section": "templates", "title": "Proof + Client Approval Gate", "price": "$0.08", "teaser": "templates/proof-approval-gate/", "full": "templates/proof-approval-gate/full/", "primary": "playbook.json", "description": "Proof approval gate with written approval rule. Release trigger for floor and mf-tpl-017.", "tags": [ "proof", "approval", "production-gate" ], "use_when": "Proof round sent: require written APPROVED before production release.", "spine_role": "chain", "not_for": "Design loop before proof (mf-tpl-042) or physical sample (mf-tpl-043).", "pairs_with": [ "mf-tpl-010", "mf-tpl-007", "mf-tool-003", "mf-tpl-005", "mf-tpl-012" ], "trigger_phrases": [ "Proof round sent: require written APPROVED before production release.", "Need playbook: Proof + Client Approval Gate" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-012", "section": "templates", "title": "Change Order Mid-Job", "price": "$0.08", "teaser": "templates/change-order-mid-job/", "full": "templates/change-order-mid-job/full/", "primary": "playbook.json", "description": "Change order mid-job scripts. Works with mf-tool-003 and mf-tpl-013 updates.", "tags": [ "change-order", "scope", "mid-job" ], "use_when": "Scope grows after quote: freeze, document, CO, client accept.", "spine_role": "chain", "not_for": "Initial quote only — use when scope grows after accept.", "pairs_with": [ "mf-tool-003", "mf-tpl-006", "mf-tpl-010", "mf-tpl-007", "mf-tpl-011", "mf-tpl-013" ], "trigger_phrases": [ "Scope grows after quote: freeze, document, CO, client accept.", "Need playbook: Change Order Mid-Job" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-013", "section": "templates", "title": "Client Status Update", "price": "$0.08", "teaser": "templates/client-status-update/", "full": "templates/client-status-update/full/", "primary": "playbook.json", "description": "Client status update templates. Spine glue during active jobs.", "tags": [ "status", "update", "comms" ], "use_when": "Proactive where-we-are update: on track, slip, waiting on client, waiting on vendor.", "spine_role": "chain", "not_for": "Complaint recovery (mf-tpl-001) — status updates assume active job in good faith.", "pairs_with": [ "mf-tpl-005", "mf-tpl-010", "mf-tpl-011", "mf-tpl-001", "mf-tpl-009", "mf-tpl-012" ], "trigger_phrases": [ "Proactive where-we-are update: on track, slip, waiting on client, waiting on vendor.", "Need playbook: Client Status Update" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-014", "section": "templates", "title": "Quote Follow-Up", "price": "$0.08", "teaser": "templates/quote-follow-up/", "full": "templates/quote-follow-up/full/", "primary": "playbook.json", "description": "Quote follow-up sequence between mf-tpl-006 send and mf-tpl-010 accept.", "tags": [ "quote-follow-up", "nudge", "pipeline" ], "use_when": "Quote sent, no reply: nudge, expire, requote, win/loss.", "spine_role": "chain", "not_for": "First quote build (mf-tpl-006) or post-accept kickoff (mf-tpl-010).", "pairs_with": [ "mf-tpl-006", "mf-tpl-010", "mf-tpl-004", "mf-tpl-005" ], "trigger_phrases": [ "Quote sent, no reply: nudge, expire, requote, win/loss.", "Need playbook: Quote Follow-Up" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-015", "section": "templates", "title": "Job Close + Archive", "price": "$0.08", "teaser": "templates/job-close-archive/", "full": "templates/job-close-archive/full/", "primary": "playbook.json", "description": "Job close and archive checklist. Spine terminal node before growth extensions.", "tags": [ "close", "archive", "job-end" ], "use_when": "Paid and delivered: archive, internal close, optional review ask.", "spine_role": "chain_end", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-007", "mf-tpl-008", "mf-tpl-005", "mf-tpl-006" ], "trigger_phrases": [ "Paid and delivered: archive, internal close, optional review ask.", "Need playbook: Job Close + Archive" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-016", "section": "templates", "title": "Deposit Reminder", "price": "$0.08", "teaser": "templates/deposit-reminder/", "full": "templates/deposit-reminder/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Deposit missing after accept. Extension on mf-tpl-010. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Deposit missing after accept", "spine_anchor": "mf-tpl-010", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-010 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-014", "mf-tpl-010", "mf-tpl-008" ], "trigger_phrases": [ "Deposit missing after accept", "Need playbook: Deposit Reminder" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-017", "section": "templates", "title": "Production Handoff (Internal)", "price": "$0.08", "teaser": "templates/production-handoff-internal/", "full": "templates/production-handoff-internal/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Proof approved, hand to floor. Extension on mf-tpl-011. Deterministic branches and templates.", "tags": [ "job-spine-extension", "kickoff_production" ], "use_when": "Proof approved, hand to floor", "spine_anchor": "mf-tpl-011", "cluster": "kickoff_production", "not_for": "Spine chain step only when mf-tpl-011 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-010", "mf-tpl-011", "mf-tpl-007" ], "trigger_phrases": [ "Proof approved, hand to floor", "Need playbook: Production Handoff (Internal)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-018", "section": "templates", "title": "Lost Lead Archive", "price": "$0.08", "teaser": "templates/lost-lead-archive/", "full": "templates/lost-lead-archive/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Lead dead: ghost, price, timing. Extension on mf-tpl-014. Deterministic branches and templates.", "tags": [ "job-spine-extension", "close_growth" ], "use_when": "Lead dead: ghost, price, timing", "spine_anchor": "mf-tpl-014", "cluster": "close_growth", "not_for": "Spine chain step only when mf-tpl-014 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-014", "mf-tpl-006" ], "trigger_phrases": [ "Lead dead: ghost, price, timing", "Need playbook: Lost Lead Archive" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-019", "section": "templates", "title": "Referral Ask", "price": "$0.08", "teaser": "templates/referral-ask/", "full": "templates/referral-ask/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Happy close, light referral ask. Extension on mf-tpl-015. Deterministic branches and templates.", "tags": [ "job-spine-extension", "close_growth" ], "use_when": "Happy close, light referral ask", "spine_anchor": "mf-tpl-015", "cluster": "close_growth", "not_for": "Spine chain step only when mf-tpl-015 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-015", "mf-tpl-007", "mf-tpl-001" ], "trigger_phrases": [ "Happy close, light referral ask", "Need playbook: Referral Ask" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-020", "section": "templates", "title": "Warranty + Support First Touch", "price": "$0.08", "teaser": "templates/warranty-support-touch/", "full": "templates/warranty-support-touch/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Support question, not full complaint. Extension on mf-tpl-001. Deterministic branches and templates.", "tags": [ "job-spine-extension", "support_escalation" ], "use_when": "Support question, not full complaint", "spine_anchor": "mf-tpl-001", "cluster": "support_escalation", "not_for": "Full complaint recovery (mf-tpl-001) — heated or reputation threat.", "pairs_with": [ "mf-tpl-015", "mf-tpl-001", "mf-tpl-013" ], "trigger_phrases": [ "Support question, not full complaint", "Need playbook: Warranty + Support First Touch" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-021", "section": "templates", "title": "Rush Client Comms", "price": "$0.08", "teaser": "templates/rush-client-comms/", "full": "templates/rush-client-comms/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Rush fee and hard proof windows. Extension on mf-tpl-013. Deterministic branches and templates.", "tags": [ "job-spine-extension", "active_job" ], "use_when": "Rush fee and hard proof windows", "spine_anchor": "mf-tpl-013", "cluster": "active_job", "not_for": "Spine chain step only when mf-tpl-013 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-010", "mf-tpl-011", "mf-tpl-013" ], "trigger_phrases": [ "Rush fee and hard proof windows", "Need playbook: Rush Client Comms" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-022", "section": "templates", "title": "Meeting / Phone Qualify", "price": "$0.08", "teaser": "templates/meeting-phone-qualify/", "full": "templates/meeting-phone-qualify/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Vague lead needs phone qualify. Extension on mf-tpl-004. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Vague lead needs phone qualify", "spine_anchor": "mf-tpl-004", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-004 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-006" ], "trigger_phrases": [ "Vague lead needs phone qualify", "Need playbook: Meeting / Phone Qualify" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-023", "section": "templates", "title": "Not-a-Fit Referral", "price": "$0.08", "teaser": "templates/not-a-fit-referral/", "full": "templates/not-a-fit-referral/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Wrong fit: refer out polite. Extension on mf-tpl-004. Deterministic branches and templates.", "tags": [ "job-spine-extension", "client_account" ], "use_when": "Wrong fit: refer out polite", "spine_anchor": "mf-tpl-004", "cluster": "client_account", "not_for": "Spine chain step only when mf-tpl-004 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-006" ], "trigger_phrases": [ "Wrong fit: refer out polite", "Need playbook: Not-a-Fit Referral" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-024", "section": "templates", "title": "Reorder Repeat Client", "price": "$0.08", "teaser": "templates/reorder-repeat-client/", "full": "templates/reorder-repeat-client/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Repeat client reorder path. Extension on mf-tpl-006. Deterministic branches and templates.", "tags": [ "job-spine-extension", "close_growth" ], "use_when": "Repeat client reorder path", "spine_anchor": "mf-tpl-006", "cluster": "close_growth", "not_for": "Spine chain step only when mf-tpl-006 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-006", "mf-tpl-010", "mf-tpl-015" ], "trigger_phrases": [ "Repeat client reorder path", "Need playbook: Reorder Repeat Client" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-025", "section": "templates", "title": "Subcontractor Handoff", "price": "$0.08", "teaser": "templates/subcontractor-handoff/", "full": "templates/subcontractor-handoff/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Sub late or QC fail. Extension on mf-tpl-009. Deterministic branches and templates.", "tags": [ "job-spine-extension", "active_job" ], "use_when": "Sub late or QC fail", "spine_anchor": "mf-tpl-009", "cluster": "active_job", "not_for": "Spine chain step only when mf-tpl-009 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-010", "mf-tpl-013", "mf-tpl-009" ], "trigger_phrases": [ "Sub late or QC fail", "Need playbook: Subcontractor Handoff" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-026", "section": "templates", "title": "QC Fail / Rework (Internal)", "price": "$0.08", "teaser": "templates/qc-fail-rework/", "full": "templates/qc-fail-rework/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Internal QC fail before ship. Extension on mf-tpl-017. Deterministic branches and templates.", "tags": [ "job-spine-extension", "kickoff_production" ], "use_when": "Internal QC fail before ship", "spine_anchor": "mf-tpl-017", "cluster": "kickoff_production", "not_for": "Spine chain step only when mf-tpl-017 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-017", "mf-tpl-011", "mf-tpl-013", "mf-tpl-007" ], "trigger_phrases": [ "Internal QC fail before ship", "Need playbook: QC Fail / Rework (Internal)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-027", "section": "templates", "title": "Client Onboarding (First Job)", "price": "$0.08", "teaser": "templates/client-onboarding-first/", "full": "templates/client-onboarding-first/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "First job, not repeat. Extension on mf-tpl-010. Deterministic branches and templates.", "tags": [ "job-spine-extension", "client_account" ], "use_when": "First job, not repeat", "spine_anchor": "mf-tpl-010", "cluster": "client_account", "not_for": "Spine chain step only when mf-tpl-010 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-010", "mf-tpl-004", "mf-tpl-013" ], "trigger_phrases": [ "First job, not repeat", "Need playbook: Client Onboarding (First Job)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-028", "section": "templates", "title": "Estimate Revision / Change Quote", "price": "$0.08", "teaser": "templates/estimate-revision/", "full": "templates/estimate-revision/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Revise quote scope or price. Extension on mf-tpl-006. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Revise quote scope or price", "spine_anchor": "mf-tpl-006", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-006 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-012", "mf-tpl-014" ], "trigger_phrases": [ "Revise quote scope or price", "Need playbook: Estimate Revision / Change Quote" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-029", "section": "templates", "title": "Payment Plan / Partial Terms", "price": "$0.08", "teaser": "templates/payment-plan-partial/", "full": "templates/payment-plan-partial/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Partial payment plan. Extension on mf-tpl-008. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Partial payment plan", "spine_anchor": "mf-tpl-008", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-008 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-008", "mf-tpl-006", "mf-tpl-016" ], "trigger_phrases": [ "Partial payment plan", "Need playbook: Payment Plan / Partial Terms" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-030", "section": "templates", "title": "Job Pause / Client Hold", "price": "$0.08", "teaser": "templates/job-pause-hold/", "full": "templates/job-pause-hold/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Client or internal pause. Extension on mf-tpl-013. Deterministic branches and templates.", "tags": [ "job-spine-extension", "active_job" ], "use_when": "Client or internal pause", "spine_anchor": "mf-tpl-013", "cluster": "active_job", "not_for": "Spine chain step only when mf-tpl-013 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-013", "mf-tpl-012", "mf-tpl-010" ], "trigger_phrases": [ "Client or internal pause", "Need playbook: Job Pause / Client Hold" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-031", "section": "templates", "title": "Post-Delivery Survey (Light)", "price": "$0.08", "teaser": "templates/post-delivery-survey/", "full": "templates/post-delivery-survey/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Light NPS after delivery. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "close_growth" ], "use_when": "Light NPS after delivery", "spine_anchor": "mf-tpl-007", "cluster": "close_growth", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-007", "mf-tpl-015", "mf-tpl-019" ], "trigger_phrases": [ "Light NPS after delivery", "Need playbook: Post-Delivery Survey (Light)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-032", "section": "templates", "title": "Emergency After-Hours Reply", "price": "$0.08", "teaser": "templates/emergency-after-hours/", "full": "templates/emergency-after-hours/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "After-hours message triage. Extension on mf-tpl-001. Deterministic branches and templates.", "tags": [ "job-spine-extension", "support_escalation" ], "use_when": "After-hours message triage", "spine_anchor": "mf-tpl-001", "cluster": "support_escalation", "not_for": "Spine chain step only when mf-tpl-001 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-001", "mf-tpl-013", "mf-tpl-021" ], "trigger_phrases": [ "After-hours message triage", "Need playbook: Emergency After-Hours Reply" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-033", "section": "templates", "title": "Multi-Job Priority Queue (Internal)", "price": "$0.08", "teaser": "templates/job-priority-queue/", "full": "templates/job-priority-queue/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Reprioritize queue internal. Extension on mf-tpl-005. Deterministic branches and templates.", "tags": [ "job-spine-extension", "kickoff_production" ], "use_when": "Reprioritize queue internal", "spine_anchor": "mf-tpl-005", "cluster": "kickoff_production", "not_for": "Spine chain step only when mf-tpl-005 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-005", "mf-tpl-017", "mf-tpl-021" ], "trigger_phrases": [ "Reprioritize queue internal", "Need playbook: Multi-Job Priority Queue (Internal)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-034", "section": "templates", "title": "Client Asset / File Request", "price": "$0.08", "teaser": "templates/client-asset-request/", "full": "templates/client-asset-request/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Missing logo or file. Extension on mf-tpl-011. Deterministic branches and templates.", "tags": [ "job-spine-extension", "kickoff_production" ], "use_when": "Missing logo or file", "spine_anchor": "mf-tpl-011", "cluster": "kickoff_production", "not_for": "Spine chain step only when mf-tpl-011 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-011", "mf-tpl-010" ], "trigger_phrases": [ "Missing logo or file", "Need playbook: Client Asset / File Request" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-035", "section": "templates", "title": "Pickup / Will-Call Handoff", "price": "$0.08", "teaser": "templates/pickup-will-call/", "full": "templates/pickup-will-call/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Will-call pickup ready. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "delivery_install" ], "use_when": "Will-call pickup ready", "spine_anchor": "mf-tpl-007", "cluster": "delivery_install", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-007", "mf-tpl-008", "mf-tpl-013" ], "trigger_phrases": [ "Will-call pickup ready", "Need playbook: Pickup / Will-Call Handoff" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-036", "section": "templates", "title": "Install / On-Site Coordination", "price": "$0.08", "teaser": "templates/install-on-site-coord/", "full": "templates/install-on-site-coord/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Install schedule and access. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "delivery_install" ], "use_when": "Install schedule and access", "spine_anchor": "mf-tpl-007", "cluster": "delivery_install", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-007", "mf-tpl-025", "mf-tpl-013" ], "trigger_phrases": [ "Install schedule and access", "Need playbook: Install / On-Site Coordination" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-037", "section": "templates", "title": "Shipping / Tracking Client Update", "price": "$0.08", "teaser": "templates/shipping-tracking-update/", "full": "templates/shipping-tracking-update/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Tracking and carrier delay. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "delivery_install" ], "use_when": "Tracking and carrier delay", "spine_anchor": "mf-tpl-007", "cluster": "delivery_install", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-007", "mf-tpl-013", "mf-tpl-008" ], "trigger_phrases": [ "Tracking and carrier delay", "Need playbook: Shipping / Tracking Client Update" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-038", "section": "templates", "title": "Progress Photo Update (Mid-Job)", "price": "$0.08", "teaser": "templates/progress-photo-update/", "full": "templates/progress-photo-update/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Mid-job photo for anxious client. Extension on mf-tpl-013. Deterministic branches and templates.", "tags": [ "job-spine-extension", "active_job" ], "use_when": "Mid-job photo for anxious client", "spine_anchor": "mf-tpl-013", "cluster": "active_job", "not_for": "Spine chain step only when mf-tpl-013 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-013", "mf-tpl-011", "mf-tpl-017" ], "trigger_phrases": [ "Mid-job photo for anxious client", "Need playbook: Progress Photo Update (Mid-Job)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-039", "section": "templates", "title": "Goodwill Credit / Courtesy Discount", "price": "$0.08", "teaser": "templates/goodwill-credit/", "full": "templates/goodwill-credit/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Courtesy credit, not full refund fight. Extension on mf-tpl-001. Deterministic branches and templates.", "tags": [ "job-spine-extension", "support_escalation" ], "use_when": "Courtesy credit, not full refund fight", "spine_anchor": "mf-tpl-001", "cluster": "support_escalation", "not_for": "Spine chain step only when mf-tpl-001 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-001", "mf-tpl-008", "mf-tpl-015" ], "trigger_phrases": [ "Courtesy credit, not full refund fight", "Need playbook: Goodwill Credit / Courtesy Discount" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-040", "section": "templates", "title": "Refund / Cancellation Policy", "price": "$0.08", "teaser": "templates/refund-cancellation/", "full": "templates/refund-cancellation/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Cancel or refund policy branch. Extension on mf-tpl-008. Deterministic branches and templates.", "tags": [ "job-spine-extension", "support_escalation" ], "use_when": "Cancel or refund policy branch", "spine_anchor": "mf-tpl-008", "cluster": "support_escalation", "not_for": "Spine chain step only when mf-tpl-008 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-008", "mf-tpl-015", "mf-tpl-030" ], "trigger_phrases": [ "Cancel or refund policy branch", "Need playbook: Refund / Cancellation Policy" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-041", "section": "templates", "title": "COI / Insurance Certificate Request", "price": "$0.08", "teaser": "templates/coi-insurance-request/", "full": "templates/coi-insurance-request/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "COI before install. Extension on mf-tpl-010. Deterministic branches and templates.", "tags": [ "job-spine-extension", "active_job" ], "use_when": "COI before install", "spine_anchor": "mf-tpl-010", "cluster": "active_job", "not_for": "Spine chain step only when mf-tpl-010 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-010", "mf-tpl-025" ], "trigger_phrases": [ "COI before install", "Need playbook: COI / Insurance Certificate Request" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-042", "section": "templates", "title": "Design Revision Loop (Pre-Proof)", "price": "$0.08", "teaser": "templates/design-revision-loop/", "full": "templates/design-revision-loop/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Design rev before proof. Extension on mf-tpl-011. Deterministic branches and templates.", "tags": [ "job-spine-extension", "kickoff_production" ], "use_when": "Design rev before proof", "spine_anchor": "mf-tpl-011", "cluster": "kickoff_production", "not_for": "Spine chain step only when mf-tpl-011 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-011", "mf-tpl-034", "mf-tpl-012" ], "trigger_phrases": [ "Design rev before proof", "Need playbook: Design Revision Loop (Pre-Proof)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-043", "section": "templates", "title": "Physical Sample / Color Proof Approval", "price": "$0.08", "teaser": "templates/physical-sample-proof/", "full": "templates/physical-sample-proof/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Physical sample approve. Extension on mf-tpl-011. Deterministic branches and templates.", "tags": [ "job-spine-extension", "kickoff_production" ], "use_when": "Physical sample approve", "spine_anchor": "mf-tpl-011", "cluster": "kickoff_production", "not_for": "Spine chain step only when mf-tpl-011 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-011", "mf-tpl-017", "mf-tpl-007" ], "trigger_phrases": [ "Physical sample approve", "Need playbook: Physical Sample / Color Proof Approval" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-044", "section": "templates", "title": "Damage in Transit Claim", "price": "$0.08", "teaser": "templates/damage-transit-claim/", "full": "templates/damage-transit-claim/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Damage in transit. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "support_escalation" ], "use_when": "Damage in transit", "spine_anchor": "mf-tpl-007", "cluster": "support_escalation", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-007", "mf-tpl-001", "mf-tpl-009" ], "trigger_phrases": [ "Damage in transit", "Need playbook: Damage in Transit Claim" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-045", "section": "templates", "title": "Retainer / Ongoing Service Client", "price": "$0.08", "teaser": "templates/retainer-ongoing/", "full": "templates/retainer-ongoing/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Retainer client monthly touch. Extension on mf-tpl-006. Deterministic branches and templates.", "tags": [ "job-spine-extension", "close_growth" ], "use_when": "Retainer client monthly touch", "spine_anchor": "mf-tpl-006", "cluster": "close_growth", "not_for": "Spine chain step only when mf-tpl-006 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-024", "mf-tpl-005" ], "trigger_phrases": [ "Retainer client monthly touch", "Need playbook: Retainer / Ongoing Service Client" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-046", "section": "templates", "title": "Net Terms / Credit Application", "price": "$0.08", "teaser": "templates/net-terms-credit-app/", "full": "templates/net-terms-credit-app/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Net terms application. Extension on mf-tpl-008. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Net terms application", "spine_anchor": "mf-tpl-008", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-008 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-008", "mf-tpl-006", "mf-tpl-004" ], "trigger_phrases": [ "Net terms application", "Need playbook: Net Terms / Credit Application" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-047", "section": "templates", "title": "Seasonal Capacity / Lead Time Notice", "price": "$0.08", "teaser": "templates/seasonal-capacity-notice/", "full": "templates/seasonal-capacity-notice/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Honest lead time on quote. Extension on mf-tpl-006. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Honest lead time on quote", "spine_anchor": "mf-tpl-006", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-006 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-021", "mf-tpl-033" ], "trigger_phrases": [ "Honest lead time on quote", "Need playbook: Seasonal Capacity / Lead Time Notice" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-048", "section": "templates", "title": "Multi-Location Client Coordination", "price": "$0.08", "teaser": "templates/multi-location-coord/", "full": "templates/multi-location-coord/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Multi-site one brand. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "client_account" ], "use_when": "Multi-site one brand", "spine_anchor": "mf-tpl-007", "cluster": "client_account", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-007", "mf-tpl-013" ], "trigger_phrases": [ "Multi-site one brand", "Need playbook: Multi-Location Client Coordination" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-049", "section": "templates", "title": "Permit / Municipality Coordination", "price": "$0.08", "teaser": "templates/permit-municipality/", "full": "templates/permit-municipality/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Permit hold before install. Extension on mf-tpl-036. Deterministic branches and templates.", "tags": [ "job-spine-extension", "active_job" ], "use_when": "Permit hold before install", "spine_anchor": "mf-tpl-036", "cluster": "active_job", "not_for": "Spine chain step only when mf-tpl-036 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-010", "mf-tpl-036", "mf-tpl-013" ], "trigger_phrases": [ "Permit hold before install", "Need playbook: Permit / Municipality Coordination" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-050", "section": "templates", "title": "Weather Delay (Outdoor Work)", "price": "$0.08", "teaser": "templates/weather-delay-outdoor/", "full": "templates/weather-delay-outdoor/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Outdoor install weather delay. Extension on mf-tpl-036. Deterministic branches and templates.", "tags": [ "job-spine-extension", "delivery_install" ], "use_when": "Outdoor install weather delay", "spine_anchor": "mf-tpl-036", "cluster": "delivery_install", "not_for": "Spine chain step only when mf-tpl-036 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-036", "mf-tpl-013", "mf-tpl-021" ], "trigger_phrases": [ "Outdoor install weather delay", "Need playbook: Weather Delay (Outdoor Work)" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-051", "section": "templates", "title": "Client Contact / Account Transfer", "price": "$0.08", "teaser": "templates/contact-account-transfer/", "full": "templates/contact-account-transfer/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Contact left company. Extension on mf-tpl-004. Deterministic branches and templates.", "tags": [ "job-spine-extension", "client_account" ], "use_when": "Contact left company", "spine_anchor": "mf-tpl-004", "cluster": "client_account", "not_for": "Spine chain step only when mf-tpl-004 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-004", "mf-tpl-027", "mf-tpl-013" ], "trigger_phrases": [ "Contact left company", "Need playbook: Client Contact / Account Transfer" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-052", "section": "templates", "title": "Finished Goods Storage Hold", "price": "$0.08", "teaser": "templates/finished-goods-storage/", "full": "templates/finished-goods-storage/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Finished goods storage hold. Extension on mf-tpl-007. Deterministic branches and templates.", "tags": [ "job-spine-extension", "delivery_install" ], "use_when": "Finished goods storage hold", "spine_anchor": "mf-tpl-007", "cluster": "delivery_install", "not_for": "Spine chain step only when mf-tpl-007 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-007", "mf-tpl-035", "mf-tpl-008" ], "trigger_phrases": [ "Finished goods storage hold", "Need playbook: Finished Goods Storage Hold" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-053", "section": "templates", "title": "Event / Trade Show Deadline", "price": "$0.08", "teaser": "templates/event-deadline-crunch/", "full": "templates/event-deadline-crunch/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Hard event or trade show date. Extension on mf-tpl-021. Deterministic branches and templates.", "tags": [ "job-spine-extension", "events_terms" ], "use_when": "Hard event or trade show date", "spine_anchor": "mf-tpl-021", "cluster": "events_terms", "not_for": "Spine chain step only when mf-tpl-021 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-021", "mf-tpl-011", "mf-tpl-007" ], "trigger_phrases": [ "Hard event or trade show date", "Need playbook: Event / Trade Show Deadline" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-054", "section": "templates", "title": "Portfolio / Photo Permission Ask", "price": "$0.08", "teaser": "templates/portfolio-photo-permission/", "full": "templates/portfolio-photo-permission/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Portfolio photo permission. Extension on mf-tpl-015. Deterministic branches and templates.", "tags": [ "job-spine-extension", "close_growth" ], "use_when": "Portfolio photo permission", "spine_anchor": "mf-tpl-015", "cluster": "close_growth", "not_for": "Spine chain step only when mf-tpl-015 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-015", "mf-tpl-019", "mf-tpl-007" ], "trigger_phrases": [ "Portfolio photo permission", "Need playbook: Portfolio / Photo Permission Ask" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-055", "section": "templates", "title": "Tax Exempt Certificate Request", "price": "$0.08", "teaser": "templates/tax-exempt-cert/", "full": "templates/tax-exempt-cert/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Tax exempt cert on file. Extension on mf-tpl-006. Deterministic branches and templates.", "tags": [ "job-spine-extension", "quote_accept" ], "use_when": "Tax exempt cert on file", "spine_anchor": "mf-tpl-006", "cluster": "quote_accept", "not_for": "Spine chain step only when mf-tpl-006 context applies — not a substitute for chain order.", "pairs_with": [ "mf-tpl-006", "mf-tpl-008", "mf-tpl-004" ], "trigger_phrases": [ "Tax exempt cert on file", "Need playbook: Tax Exempt Certificate Request" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-056", "section": "templates", "title": "Wrong Seat Rescue Playbook", "price": "$0.08", "teaser": "templates/wrong-seat-rescue/", "full": "templates/wrong-seat-rescue/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Wrong seat rescue: observe, test hard work, reassign bored performers. Pairs with mf-tpl-003, mf-tpl-002, mf-tpl-005.", "tags": [ "people-ops", "team-management", "hr-adjacent" ], "use_when": "Team member looks like underperformer but may be bored in wrong seat. Manager asks fix behavior before write-up.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-003", "mf-tpl-002", "mf-tpl-005" ], "trigger_phrases": [ "Team member looks like underperformer but may be bored in wrong seat. Manager asks fix behavior before write-up.", "Need playbook: Wrong Seat Rescue Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-057", "section": "templates", "title": "Workplace Department Map", "price": "$0.08", "teaser": "templates/workplace-department-map/", "full": "templates/workplace-department-map/full/", "primary": "playbook.json", "apply": "lane → template → log row", "description": "Finance, HR, shipping lanes plus manager-speak decode. Combined department map for frontline routing.", "tags": [ "people-ops", "department-routing", "frontline" ], "use_when": "Operator or agent must route a workplace issue to finance, HR, or shipping/receiving without stepping on landmines.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-007", "mf-tpl-008", "mf-tpl-002", "mf-tool-003" ], "trigger_phrases": [ "Operator or agent must route a workplace issue to finance, HR, or shipping/receiving without stepping on landmines.", "Need playbook: Workplace Department Map" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-058", "section": "templates", "title": "Tenured Change Adoption Playbook", "price": "$0.08", "teaser": "templates/tenured-change-adoption/", "full": "templates/tenured-change-adoption/full/", "primary": "playbook.json", "apply": "branch → template → log row", "description": "Structured change engagement for tenured staff: reflection, report, presentation, refusal path.", "tags": [ "people-ops", "change-management", "tenured-staff" ], "use_when": "Longtime staff resist new process or system. Know old way cold. Complain without engaging.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-056", "mf-tpl-005", "mf-tpl-002", "mf-tool-001" ], "trigger_phrases": [ "Longtime staff resist new process or system. Know old way cold. Complain without engaging.", "Need playbook: Tenured Change Adoption Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-059", "section": "templates", "title": "Shadow Expert Mining Playbook", "price": "$0.08", "teaser": "templates/shadow-expert-mining/", "full": "templates/shadow-expert-mining/full/", "primary": "playbook.json", "apply": "observe → sprint → backlog → log row", "description": "Shadow expert mining: metric mismatch, question sprint, tools backlog, role adjustment.", "tags": [ "people-ops", "support-metrics", "sme-mining" ], "use_when": "Support metrics show low availability but high quality. Peers queue for one expert. Repeat questions not captured in training.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-056", "mf-tpl-058", "mf-tpl-057", "mf-tool-001", "mf-train-001" ], "trigger_phrases": [ "Support metrics show low availability but high quality. Peers queue for one expert. Repeat questions not captured in training.", "Need playbook: Shadow Expert Mining Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-060", "section": "templates", "title": "Return Verification Signal Playbook", "price": "$0.08", "teaser": "templates/return-verification-signal/", "full": "templates/return-verification-signal/full/", "primary": "playbook.json", "apply": "log return → branch → template → QBR slice", "description": "Return verification: NDF tracking, cross-train support and test, metric proof, QBR health check.", "tags": [ "quality", "returns", "enterprise-trust" ], "use_when": "Returned parts or jobs need verification. NDF rate matters. Support and test blame each other. Enterprise customer wants health proof.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-059", "mf-tpl-001", "mf-tpl-020", "mf-tpl-005" ], "trigger_phrases": [ "Returned parts or jobs need verification. NDF rate matters. Support and test blame each other. Enterprise customer wants health proof.", "Need playbook: Return Verification Signal Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-061", "section": "templates", "title": "Support Ops Correlation Playbook", "price": "$0.08", "teaser": "templates/support-ops-correlation/", "full": "templates/support-ops-correlation/full/", "primary": "playbook.json", "apply": "Log weekly ops row → Refresh correlation matrix → Write conclusions", "description": "Weekly ops plus CSAT correlations with written conclusions for fair metrics and QBR.", "tags": [ "support-ops", "csat", "metrics-proof" ], "use_when": "Support ops and CSAT move together. Leadership dings on one KPI. QBR needs ops proof beyond surveys.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-064", "mf-tpl-063", "mf-tpl-005", "mf-tpl-065" ], "trigger_phrases": [ "Support ops and CSAT move together. Leadership dings on one KPI. QBR needs ops proof beyond surveys.", "Need playbook: Support Ops Correlation Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-062", "section": "templates", "title": "Queue Split Design Playbook", "price": "$0.08", "teaser": "templates/queue-split-design/", "full": "templates/queue-split-design/full/", "primary": "playbook.json", "apply": "Export live splits → Fill registry → Validate ASA goals", "description": "Split/skill registry: priority, ASA goal, hours. Routing backbone before forecast.", "tags": [ "routing", "queue-design", "support-ops" ], "use_when": "Call routing is tribal knowledge. Mixed tiers in one queue. ASA goals undocumented or wrong.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-063", "mf-tpl-066", "mf-tpl-061", "mf-tpl-005" ], "trigger_phrases": [ "Call routing is tribal knowledge. Mixed tiers in one queue. ASA goals undocumented or wrong.", "Need playbook: Queue Split Design Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-063", "section": "templates", "title": "Volume Split Tracker Playbook", "price": "$0.08", "teaser": "templates/volume-split-tracker/", "full": "templates/volume-split-tracker/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Volume by segment weekly: offered, answered, abandoned. Mix shift detection.", "tags": [ "volume", "segmentation", "support-ops" ], "use_when": "Call volume debated without segment split. Mix shift suspected. Forecast needs actuals by queue family.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-062", "mf-tpl-061", "mf-tpl-066", "mf-tpl-064" ], "trigger_phrases": [ "Call volume debated without segment split. Mix shift suspected. Forecast needs actuals by queue family.", "Need playbook: Volume Split Tracker Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-064", "section": "templates", "title": "Understaffing Impact Log Playbook", "price": "$0.08", "teaser": "templates/understaffing-impact-log/", "full": "templates/understaffing-impact-log/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Annotated understaffing log: ASA, abandon, down-N tags, metric dispute packets.", "tags": [ "staffing", "asa", "metrics-proof" ], "use_when": "Headcount dropped and ASA/abandon moved. Someone got dinged without week context. Need fair metric proof.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-061", "mf-tpl-063", "mf-tpl-066", "mf-tpl-005" ], "trigger_phrases": [ "Headcount dropped and ASA/abandon moved. Someone got dinged without week context. Need fair metric proof.", "Need playbook: Understaffing Impact Log Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-065", "section": "templates", "title": "Support Unit Economics Playbook", "price": "$0.08", "teaser": "templates/support-unit-economics/", "full": "templates/support-unit-economics/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Support unit economics: cost per call, email, RMA. Labor burden roll-up.", "tags": [ "unit-economics", "budget", "support-ops" ], "use_when": "Budget or CFO review on support cost. Channel mix shifting. Need cost per call/email/RMA not FTE vibes.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-066", "mf-tpl-005", "mf-tpl-061", "mf-tpl-067" ], "trigger_phrases": [ "Budget or CFO review on support cost. Channel mix shifting. Need cost per call/email/RMA not FTE vibes.", "Need playbook: Support Unit Economics Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-066", "section": "templates", "title": "Call Forecast Variance Playbook", "price": "$0.08", "teaser": "templates/call-forecast-variance/", "full": "templates/call-forecast-variance/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Forecast assumptions, weekly variance by queue, staffing schedule patches.", "tags": [ "forecast", "capacity", "support-ops" ], "use_when": "Call forecast exists but actuals diverge. Overtime or ASA miss tied to one queue. Assumptions not documented.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-062", "mf-tpl-063", "mf-tpl-065", "mf-tpl-064" ], "trigger_phrases": [ "Call forecast exists but actuals diverge. Overtime or ASA miss tied to one queue. Assumptions not documented.", "Need playbook: Call Forecast Variance Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-067", "section": "templates", "title": "R&D Support Bridge Playbook", "price": "$0.08", "teaser": "templates/rd-support-bridge/", "full": "templates/rd-support-bridge/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "R&D support bridge: field signal, engineering handoff, verify close loop.", "tags": [ "cross-functional", "product-quality", "support-ops" ], "use_when": "Support sees field pattern engineering lacks. Bridge role between support and R&D. Verify loop after fix ships.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-059", "mf-tpl-060", "mf-tpl-061", "mf-tpl-065" ], "trigger_phrases": [ "Support sees field pattern engineering lacks. Bridge role between support and R&D. Verify loop after fix ships.", "Need playbook: R&D Support Bridge Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-068", "section": "templates", "lane": "workplace-exit", "pack_type": "field-pattern", "title": "Severance Agreement Trail Playbook", "price": "$0.08", "teaser": "templates/severance-agreement-trail/", "full": "templates/severance-agreement-trail/full/", "primary": "playbook.json", "apply": "document → log → binder (not legal advice)", "description": "Severance agreement trail: dates and docs when payments stop. Not legal advice.", "tags": [ "workplace-exit", "field-patterns", "severance" ], "use_when": "Severance offered then payments stop or reduce. Need dated document chain from offer through cut notice.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-069", "mf-tpl-070", "mf-tpl-057", "mf-tpl-056" ], "trigger_phrases": [ "Severance offered then payments stop or reduce. Need dated document chain from offer through cut notice.", "Need playbook: Severance Agreement Trail Playbook" ], "agent_signal_version": "1.2", "disclaimer": "Documentation and organizational patterns from field experience. Not legal advice." }, { "id": "mf-tpl-069", "section": "templates", "lane": "workplace-exit", "pack_type": "field-pattern", "title": "Severance Payment Log Playbook", "price": "$0.08", "teaser": "templates/severance-payment-log/", "full": "templates/severance-payment-log/full/", "primary": "playbook.json", "apply": "document → log → binder (not legal advice)", "description": "Severance payment log: promised vs paid vs owed. Not legal advice.", "tags": [ "workplace-exit", "field-patterns", "severance" ], "use_when": "Severance installments promised but partial pay or stop. Need owed balance on paper.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-068", "mf-tpl-070", "mf-tpl-071" ], "trigger_phrases": [ "Severance installments promised but partial pay or stop. Need owed balance on paper.", "Need playbook: Severance Payment Log Playbook" ], "agent_signal_version": "1.2", "disclaimer": "Documentation and organizational patterns from field experience. Not legal advice." }, { "id": "mf-tpl-070", "section": "templates", "lane": "workplace-exit", "pack_type": "field-pattern", "title": "ERISA Evidence Binder Playbook", "price": "$0.08", "teaser": "templates/erisa-evidence-binder/", "full": "templates/erisa-evidence-binder/full/", "primary": "playbook.json", "apply": "document → log → binder (not legal advice)", "description": "ERISA evidence binder tabs and timeline. Organization only, not legal advice.", "tags": [ "workplace-exit", "field-patterns", "erisa-adjacent" ], "use_when": "Employee benefits or severance dispute. Need organized evidence binder for counsel. Not DIY lawsuit.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-068", "mf-tpl-069", "mf-tpl-071", "mf-tpl-072" ], "trigger_phrases": [ "Employee benefits or severance dispute. Need organized evidence binder for counsel. Not DIY lawsuit.", "Need playbook: ERISA Evidence Binder Playbook" ], "agent_signal_version": "1.2", "disclaimer": "Documentation and organizational patterns from field experience. Not legal advice." }, { "id": "mf-tpl-071", "section": "templates", "lane": "workplace-exit", "pack_type": "field-pattern", "title": "Bankruptcy Employee Creditor Playbook", "price": "$0.08", "teaser": "templates/bankruptcy-employee-creditor/", "full": "templates/bankruptcy-employee-creditor/full/", "primary": "playbook.json", "apply": "document → log → binder (not legal advice)", "description": "Bankruptcy proof of claim prep for employee severance creditor. Not legal advice.", "tags": [ "workplace-exit", "field-patterns", "bankruptcy-adjacent" ], "use_when": "Bankrupt employer. Severance or judgment owed. Proof of claim deadline approaching.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-069", "mf-tpl-070", "mf-tpl-072" ], "trigger_phrases": [ "Bankrupt employer. Severance or judgment owed. Proof of claim deadline approaching.", "Need playbook: Bankruptcy Employee Creditor Playbook" ], "agent_signal_version": "1.2", "disclaimer": "Documentation and organizational patterns from field experience. Not legal advice." }, { "id": "mf-tpl-072", "section": "templates", "lane": "workplace-exit", "pack_type": "field-pattern", "title": "Post-Judgment Dead Debtor Playbook", "price": "$0.08", "teaser": "templates/post-judgment-dead-debtor/", "full": "templates/post-judgment-dead-debtor/full/", "primary": "playbook.json", "apply": "document → log → binder (not legal advice)", "description": "Post-judgment dead debtor: writ, costs, closure trail. Not legal advice.", "tags": [ "workplace-exit", "field-patterns", "collections-adjacent" ], "use_when": "Judgment won but debtor bankrupt or dead. Writ or costs docs. Need trail without promising payment.", "not_for": "Generic ops — fetch only when use_when matches; do not replace spine chain packs.", "pairs_with": [ "mf-tpl-071", "mf-tpl-070", "mf-tpl-069" ], "trigger_phrases": [ "Judgment won but debtor bankrupt or dead. Writ or costs docs. Need trail without promising payment.", "Need playbook: Post-Judgment Dead Debtor Playbook" ], "agent_signal_version": "1.2", "disclaimer": "Documentation and organizational patterns from field experience. Not legal advice." }, { "id": "mf-tpl-073", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "NDF Metric Gaming Playbook", "price": "$0.08", "teaser": "templates/ndf-metric-gaming/", "full": "templates/ndf-metric-gaming/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "When NDF tracking starts, support routes around the scoreboard. Find untested or auto-credit SKUs and close the game.", "tags": [ "field-patterns", "ndf", "incentives", "support-ops" ], "use_when": "NDF scoring started and outbound mix shifted to certain SKUs. Suspect untested or auto-credit paths. Need to close gaming without pure blame.", "not_for": "Generic job spine comms. Not a substitute for mf-tpl-060 return log basics. Not legal advice.", "pairs_with": [ "mf-tpl-060", "mf-tpl-074", "mf-tpl-078", "mf-tpl-065" ], "trigger_phrases": [ "NDF scoring started and outbound mix shifted to certain SKUs. Suspect untested o", "Need playbook: NDF Metric Gaming Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-074", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "RMA Test Credibility Playbook", "price": "$0.08", "teaser": "templates/rma-test-credibility/", "full": "templates/rma-test-credibility/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Support will not trust NDF scores if the back-end test is weak or run by a lower-status lane. Standardize the bench so the metric can stand.", "tags": [ "field-patterns", "ndf", "rma", "support-ops" ], "use_when": "Support disputes NDF or return scores. Bench process is inconsistent. Phone vs shipping/RMA status fight. Need standard protocol and proof.", "not_for": "Generic job spine comms. Not a substitute for mf-tpl-060 return log basics. Not legal advice.", "pairs_with": [ "mf-tpl-060", "mf-tpl-073", "mf-tpl-067", "mf-tpl-061" ], "trigger_phrases": [ "Support disputes NDF or return scores. Bench process is inconsistent. Phone vs s", "Need playbook: RMA Test Credibility Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-075", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Account NDF Healthcheck Playbook", "price": "$0.08", "teaser": "templates/account-ndf-healthcheck/", "full": "templates/account-ndf-healthcheck/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Turn internal NDF into customer-facing account health: share their return pattern, push back on part-swap theater, productize monthly report", "tags": [ "field-patterns", "ndf", "enterprise", "support-ops" ], "use_when": "Large or VIP account burns parts with high NDF. Need pushback with their data. Want monthly healthcheck sales can carry.", "not_for": "Generic job spine comms. Not a substitute for mf-tpl-060 return log basics. Not legal advice.", "pairs_with": [ "mf-tpl-060", "mf-tpl-067", "mf-tpl-001", "mf-tpl-020" ], "trigger_phrases": [ "Large or VIP account burns parts with high NDF. Need pushback with their data. W", "Need playbook: Account NDF Healthcheck Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-076", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Site Process Discovery Playbook", "price": "$0.08", "teaser": "templates/site-process-discovery/", "full": "templates/site-process-discovery/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Before the big data meeting, watch their process. Customer-caused failures often look like hardware until you see the floor.", "tags": [ "field-patterns", "ndf", "site-visit", "root-cause" ], "use_when": "Account blames hardware at scale. Returns often NDF. Need site visit pattern: observe process before exec data meeting.", "not_for": "Generic job spine comms. Not a substitute for mf-tpl-060 return log basics. Not legal advice.", "pairs_with": [ "mf-tpl-075", "mf-tpl-060", "mf-tpl-067", "mf-tpl-001" ], "trigger_phrases": [ "Account blames hardware at scale. Returns often NDF. Need site visit pattern: ob", "Need playbook: Site Process Discovery Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-077", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Defect Fix Shotgun Relapse Playbook", "price": "$0.08", "teaser": "templates/defect-fix-shotgun-relapse/", "full": "templates/defect-fix-shotgun-relapse/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "When NDF was right to scream: real bad commodity, weak test, vendor pressure. Fix the line, then stop the free-parts shotgun that follows.", "tags": [ "field-patterns", "ndf", "vendor", "fru-kits" ], "use_when": "High NDF or floor revolt on one commodity. Suspect real defect and weak test. After a line fix, free-parts shotgun returns. Need kit or rules.", "not_for": "Generic job spine comms. Not a substitute for mf-tpl-060 return log basics. Not legal advice.", "pairs_with": [ "mf-tpl-073", "mf-tpl-074", "mf-tpl-078", "mf-tpl-067" ], "trigger_phrases": [ "High NDF or floor revolt on one commodity. Suspect real defect and weak test. Af", "Need playbook: Defect Fix Shotgun Relapse Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-078", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Support Incentive Steering Playbook", "price": "$0.08", "teaser": "templates/support-incentive-steering/", "full": "templates/support-incentive-steering/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Support follows incentives. Design measures, free parts, kits, and scoreboards so the crowd moves toward real fixes, not games.", "tags": [ "field-patterns", "incentives", "support-ops", "ndf" ], "use_when": "Launching or fixing support metrics (including NDF). Floor behavior keeps sliding. Need incentive design and game pre-mortem, not only more training.", "not_for": "Generic job spine comms. Not a substitute for mf-tpl-060 return log basics. Not legal advice.", "pairs_with": [ "mf-tpl-073", "mf-tpl-077", "mf-tpl-060", "mf-tpl-061" ], "trigger_phrases": [ "Launching or fixing support metrics (including NDF). Floor behavior keeps slidin", "Need playbook: Support Incentive Steering Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-079", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Failure Cohort Truth Playbook", "price": "$0.08", "teaser": "templates/failure-cohort-truth/", "full": "templates/failure-cohort-truth/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "When sales panics on high fail rates, cut the data by age, ship date, and warranty left before the room explodes. Real fails on EOL gear are", "tags": [ "field-patterns", "sales-support", "failure-analysis", "qbr-data" ], "use_when": "Sales or customer claims high hardware fail rate. Need cohort cuts by age/ship/warranty before product panic. Suspect cherry-picked data easing the customer.", "not_for": "Generic job spine. Not NDF program design (see 073-078). Not legal advice.", "pairs_with": [ "mf-tpl-075", "mf-tpl-067", "mf-tpl-060", "mf-tpl-082" ], "trigger_phrases": [ "Sales or customer claims high hardware fail rate. Need cohort cuts by age/ship/w", "Need playbook: Failure Cohort Truth Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-080", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Solution Fit Handoff Playbook", "price": "$0.08", "teaser": "templates/solution-fit-handoff/", "full": "templates/solution-fit-handoff/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Sales and SE closed a solution that does not match the real use case. Oversold or undersold, marked fine. Support inherits the gap. Gate the", "tags": [ "field-patterns", "sales-support", "handoff", "enterprise" ], "use_when": "Closed deal does not match real use case. Oversold or undersold. Support stuck fixing sales design. Need handoff fit gate and gap log.", "not_for": "Generic job spine. Not NDF program design (see 073-078). Not legal advice.", "pairs_with": [ "mf-tpl-082", "mf-tpl-067", "mf-tpl-075", "mf-tpl-001" ], "trigger_phrases": [ "Closed deal does not match real use case. Oversold or undersold. Support stuck f", "Need playbook: Solution Fit Handoff Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-081", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Metrics That Matter QBR Playbook", "price": "$0.08", "teaser": "templates/metrics-that-matter-qbr/", "full": "templates/metrics-that-matter-qbr/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Customer QBR on back-end truth: did we answer, on time, did we fix (not shotgun parts), CSAT. Treat every account like a big fish. No sales ", "tags": [ "field-patterns", "qbr", "csat", "support-ops" ], "use_when": "Customer QBR needs back-end metrics not sales fluff. Need answered/on-time/fixed/CSAT and fix-vs-shotgun. Same standard for non-logo accounts.", "not_for": "Generic job spine. Not NDF program design (see 073-078). Not legal advice.", "pairs_with": [ "mf-tpl-061", "mf-tpl-075", "mf-tpl-060", "mf-tpl-005" ], "trigger_phrases": [ "Customer QBR needs back-end metrics not sales fluff. Need answered/on-time/fixed", "Need playbook: Metrics That Matter QBR Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-082", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Sales Support Incident Bridge Playbook", "price": "$0.08", "teaser": "templates/sales-support-incident-bridge/", "full": "templates/sales-support-incident-bridge/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Sales vs support under fire: panic rooms, blame after the save, weekly vendor bridges on logo pain. Roles, evidence, time-boxed bridges, no ", "tags": [ "field-patterns", "sales-support", "escalation", "vendor" ], "use_when": "Sales and support in conflict on a hot account. Weekly vendor bridges with no end. Blame after a save. Need roles, evidence order, exit criteria.", "not_for": "Generic job spine. Not NDF program design (see 073-078). Not legal advice.", "pairs_with": [ "mf-tpl-079", "mf-tpl-080", "mf-tpl-067", "mf-tpl-001" ], "trigger_phrases": [ "Sales and support in conflict on a hot account. Weekly vendor bridges with no en", "Need playbook: Sales Support Incident Bridge Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-083", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "High-Volume Interview Redesign Playbook", "price": "$0.08", "teaser": "templates/high-volume-interview-redesign/", "full": "templates/high-volume-interview-redesign/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Hundreds of seats to fill. Roundtables stuck on call-center trivia. Flip to personality and learning signals first when the job can be taugh", "tags": [ "field-patterns", "hiring", "call-center", "people-ops" ], "use_when": "High-volume support or call-center hiring stuck. Roundtables too long on teachable tech. Need personality/learning-first redesign and time-box.", "not_for": "Generic job spine. Not legal/HR compliance advice.", "pairs_with": [ "mf-tpl-003", "mf-tpl-002", "mf-tpl-057", "mf-tpl-058" ], "trigger_phrases": [ "High-volume support or call-center hiring stuck. Roundtables too long on teachab", "Need playbook: High-Volume Interview Redesign Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-084", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Floor Morale Task Force Playbook", "price": "$0.08", "teaser": "templates/floor-morale-task-force/", "full": "templates/floor-morale-task-force/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Call center air is dead. Build a rep-owned morale task force: phone people from multiple teams, not leads. They invent the energy. Managemen", "tags": [ "field-patterns", "morale", "call-center", "people-ops" ], "use_when": "Support or call-center floor morale is dead. Need rep-owned task force not HR theater. Multi-department ICs, weekly ideas, leadership sponsor.", "not_for": "Generic job spine. Not legal/HR compliance advice.", "pairs_with": [ "mf-tpl-005", "mf-tpl-061", "mf-tpl-078", "mf-tpl-057" ], "trigger_phrases": [ "Support or call-center floor morale is dead. Need rep-owned task force not HR th", "Need playbook: Floor Morale Task Force Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-085", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "PIE Weekly Bridge Playbook", "price": "$0.08", "teaser": "templates/pie-weekly-bridge/", "full": "templates/pie-weekly-bridge/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Problems, Incidents, Escalations. Weekly one-hour eng + support leadership forum. Kill toxic punt culture, real-time scenarios, prioritize e", "tags": [ "field-patterns", "escalation", "engineering", "support-ops" ], "use_when": "Support and engineering in conflict. Escalations everywhere. Sales punts. Need weekly PIE-style problems/incidents/escalations forum with shared ownership.", "not_for": "Generic job spine. Not a substitute for incident command tooling alone.", "pairs_with": [ "mf-tpl-067", "mf-tpl-082", "mf-tpl-080", "mf-tpl-001" ], "trigger_phrases": [ "Support and engineering in conflict. Escalations everywhere. Sales punts. Need w", "Need playbook: PIE Weekly Bridge Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-086", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Support On-Call Design Playbook", "price": "$0.08", "teaser": "templates/support-oncall-design/", "full": "templates/support-oncall-design/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "On-call that does not destroy the floor: pay that feels different, tiers that keep specialists off how-tos, locked path from after-hours int", "tags": [ "field-patterns", "on-call", "support-ops", "tiers" ], "use_when": "Support on-call is broken or bitter. Need pay differential, tier protection for specialists, and locked after-hours escalation path. Not a collection of night war stories.", "not_for": "War-story anthology. Not legal wage advice; set pay with your counsel/HR.", "pairs_with": [ "mf-tpl-032", "mf-tpl-062", "mf-tpl-085", "mf-tpl-078" ], "trigger_phrases": [ "Support on-call is broken or bitter. Need pay differential, tier protection for ", "Need playbook: Support On-Call Design Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-087", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Named Account Support Playbook", "price": "$0.08", "teaser": "templates/named-account-support/", "full": "templates/named-account-support/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Service-account style: a set of agents wholly tied to a set of accounts. Commercial pods; large segments can be one big named pool. Continui", "tags": [ "field-patterns", "account-support", "structure", "support-ops" ], "use_when": "Need service-account or named-agent support for commercial or strategic accounts. Random queue failing relationship. Large segment as one dedicated pool.", "not_for": "Generic job spine only. Not HR legal advice on titles/pay.", "pairs_with": [ "mf-tpl-062", "mf-tpl-075", "mf-tpl-081", "mf-tpl-020" ], "trigger_phrases": [ "Need service-account or named-agent support for commercial or strategic accounts", "Need playbook: Named Account Support Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-088", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Escalation Engineer Ladder Playbook", "price": "$0.08", "teaser": "templates/escalation-engineer-ladder/", "full": "templates/escalation-engineer-ladder/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Support Engineering path: support engineers into escalation engineers. Same family, feeding each other. Title and structure that counter sup", "tags": [ "field-patterns", "career-ladder", "escalation", "support-ops" ], "use_when": "Need support engineer / escalation engineer career ladder. Customers demand next level. Support stigma. Teach path when they want the wrong thing.", "not_for": "Generic job spine only. Not HR legal advice on titles/pay.", "pairs_with": [ "mf-tpl-085", "mf-tpl-086", "mf-tpl-083", "mf-tpl-087" ], "trigger_phrases": [ "Need support engineer / escalation engineer career ladder. Customers demand next", "Need playbook: Escalation Engineer Ladder Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-089", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Preventable Ticket Kill Playbook", "price": "$0.08", "teaser": "templates/preventable-ticket-kill/", "full": "templates/preventable-ticket-kill/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Solve problems before they become tickets. Factory welcome packs, default passwords in the box, human phone openers with location. Design ou", "tags": [ "field-patterns", "deflection", "onboarding", "support-ops" ], "use_when": "High volume of preventable tickets (e.g. every ship calls for password). Need welcome pack or upstream kill. Phone open that signals real location/team.", "not_for": "Generic job spine only. Not HR legal advice on titles/pay.", "pairs_with": [ "mf-tpl-020", "mf-tpl-027", "mf-tpl-065", "mf-tpl-081" ], "trigger_phrases": [ "High volume of preventable tickets (e.g. every ship calls for password). Need we", "Need playbook: Preventable Ticket Kill Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-090", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Support Knowledge Repo Playbook", "price": "$0.08", "teaser": "templates/support-knowledge-repo/", "full": "templates/support-knowledge-repo/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Task support engineers to build a how-to repo that solves problems before the call. Market it to sales and customers. Then govern it: origin", "tags": [ "field-patterns", "knowledge-base", "integrity", "support-ops" ], "use_when": "Support engineers building how-to/knowledge repo. Pushing KB to sales/customers. Need contribution integrity gate after plagiarism risk. Trust but verify technical heroes.", "not_for": "Legal advice on IP disputes. Route serious claims to counsel.", "pairs_with": [ "mf-tpl-089", "mf-tpl-088", "mf-tpl-059", "mf-tpl-067" ], "trigger_phrases": [ "Support engineers building how-to/knowledge repo. Pushing KB to sales/customers.", "Need playbook: Support Knowledge Repo Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-091", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Team Showcase Speaking Playbook", "price": "$0.08", "teaser": "templates/team-showcase-speaking/", "full": "templates/team-showcase-speaking/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Team builds short slide talks on a personal interest for the class. Dual win: know each other, and give introvert phone-nerds safe reps at p", "tags": [ "field-patterns", "leadership", "speaking", "team" ], "use_when": "Support team strong on phone, weak in person. Need bond plus public speaking/slide reps. Leadership program not a roast or performance review.", "not_for": "Performance review system or mandatory toastmasters clone.", "pairs_with": [ "mf-tpl-084", "mf-tpl-088", "mf-tpl-083", "mf-tpl-003" ], "trigger_phrases": [ "Support team strong on phone, weak in person. Need bond plus public speaking/sli", "Need playbook: Team Showcase Speaking Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-092", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Customer Learning Program Playbook", "price": "$0.08", "teaser": "templates/customer-learning-program/", "full": "templates/customer-learning-program/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Stand up a light customer university: teach product care and warranty path so problems die early. Pair with a warranty revamp customers unde", "tags": [ "field-patterns", "warranty", "education", "support-ops" ], "use_when": "Need customer education university-style program and clearer warranty experience. Sales should hand materials. Basics still flooding support. No third-party brand slogans.", "not_for": "Legal warranty drafting without counsel. Not another company's brand program.", "pairs_with": [ "mf-tpl-020", "mf-tpl-089", "mf-tpl-090", "mf-tpl-027" ], "trigger_phrases": [ "Need customer education university-style program and clearer warranty experience", "Need playbook: Customer Learning Program Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-093", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Control Panel Cabinet Playbook", "price": "$0.08", "teaser": "templates/control-panel-cabinet/", "full": "templates/control-panel-cabinet/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Weekly cabinet with the VP and their directs. Each owner covers their slice of the control panel. Shared picture, no silo theater. Sibling t", "tags": [ "field-patterns", "leadership", "ops-rhythm", "exec" ], "use_when": "VP and directs need a weekly control panel / cabinet operating rhythm. Metrics and risks per owner. Not only fire drills. Sibling pattern to PIE for leadership layer.", "not_for": "Generic all-hands. Not a substitute for board governance.", "pairs_with": [ "mf-tpl-005", "mf-tpl-085", "mf-tpl-061", "mf-tpl-081" ], "trigger_phrases": [ "VP and directs need a weekly control panel / cabinet operating rhythm. Metrics a", "Need playbook: Control Panel Cabinet Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-094", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Vendor Fleet Remediation Playbook", "price": "$0.08", "teaser": "templates/vendor-fleet-remediation/", "full": "templates/vendor-fleet-remediation/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Site-wide or fleet-wide bad batch (e.g. memory). Deep test with vendor, prove the population, then force manufacturer to fund on-site labor ", "tags": [ "field-patterns", "vendor", "fleet", "remediation" ], "use_when": "Fleet or data-center scale failures. Bad batch suspected. Need deep test with vendor then full remediation at manufacturer expense with on-site joint install and validation.", "not_for": "Single-unit RMA. Not legal contract drafting with vendors.", "pairs_with": [ "mf-tpl-077", "mf-tpl-079", "mf-tpl-067", "mf-tpl-085" ], "trigger_phrases": [ "Fleet or data-center scale failures. Bad batch suspected. Need deep test with ve", "Need playbook: Vendor Fleet Remediation Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-099", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Service Operations Desk Playbook", "price": "$0.08", "teaser": "templates/service-operations-desk/", "full": "templates/service-operations-desk/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "SOD: execution arm of post-sales. Traditional RMA/shipping/returns group so support engineers stop shipping parts and chase paperwork. Suppo", "tags": [ "field-patterns", "rma", "operations", "support-ops" ], "use_when": "Support engineers shipping parts and handling returns instead of solving. Need SOD / RMA execution arm so support focuses on resolution.", "not_for": "Generic job spine. Not legal tax advice on write-offs.", "pairs_with": [ "mf-tpl-074", "mf-tpl-088", "mf-tpl-101", "mf-tpl-065" ], "trigger_phrases": [ "Support engineers shipping parts and handling returns instead of solving. Need S", "Need playbook: Service Operations Desk Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-100", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Services Revenue Center Playbook", "price": "$0.08", "teaser": "templates/services-revenue-center/", "full": "templates/services-revenue-center/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Graduate support from pure cost center to services revenue path: warranty and license renewals, billable work, enforcement, portal value. Fo", "tags": [ "field-patterns", "revenue", "warranty", "services" ], "use_when": "Support is only a cost center. Need path to services revenue: renewals, billable work, warranty enforcement after process foundation exists.", "not_for": "Generic job spine. Not legal tax advice on write-offs.", "pairs_with": [ "mf-tpl-065", "mf-tpl-092", "mf-tpl-087", "mf-tpl-099" ], "trigger_phrases": [ "Support is only a cost center. Need path to services revenue: renewals, billable", "Need playbook: Services Revenue Center Playbook" ], "agent_signal_version": "1.2" }, { "id": "mf-tpl-101", "section": "templates", "lane": "field-patterns", "pack_type": "field-pattern", "title": "Parts Recovery Program Playbook", "price": "$0.08", "teaser": "templates/parts-recovery-program/", "full": "templates/parts-recovery-program/full/", "primary": "playbook.json", "apply": "branch → template → log", "description": "Stop writing off unreturned parts as cost of doing business. Program for collection, return discipline, and recovered value that can fund op", "tags": [ "field-patterns", "rma", "parts", "recovery" ], "use_when": "Shipped parts not returned and written off. Need recovery program with aging, chase ladder, and recovered value reporting. Often pairs with SOD.", "not_for": "Generic job spine. Not legal tax advice on write-offs.", "pairs_with": [ "mf-tpl-099", "mf-tpl-074", "mf-tpl-065", "mf-tpl-100" ], "trigger_phrases": [ "Shipped parts not returned and written off. Need recovery program with aging, ch", "Need playbook: Parts Recovery Program Playbook" ], "agent_signal_version": "1.2" } ], "agent_signal_schema": "1.2", "pack_lanes": { "job_spine": "Small-business job lifecycle templates and tools", "support_backbone": "Support ops metrics, queues, forecast (061-067)", "field_patterns": "Field patterns: people ops, returns, NDF incentives, sales/support, QBR metrics, workplace exit. Not legal advice.", "workplace_exit": "Severance and benefits documentation patterns (068-072). Bonus aisle.", "ndf_cluster": "NDF and support incentive patterns (073-078). Complements 060.", "sales_support_qbr": "Sales/support bridge and Metrics That Matter QBR (079-082)." } }